WHAT MAKES US DIFFERENT
When a Realtor or lender sends us an order, they have essentially told their customer, “This is the company that I would deal with if it was my transaction.” We take this endorsement to heart. We have no “marketing arrangements”, “affiliated arrangements” or “joint ventures”. In other words, people do not send us business because they are financially rewarded for doing so. People send us business because we are good at what we do and we treat our common client with integrity, respect, and an unwavering commitment to the statues and codes that govern our mutual industries. There are a lot of companies in the market that claim the same thing, but we conduct our business under a fundamentally different paradigm. At Insight the corporate goal is to make a customer, not a buck. This may sound counter intuitive, but it is actually the key to our success and business in general. We produce a service that our Realtors and lenders need to complete their product offering, and we do it in such a way that our clients send us their customers again and again and again.
WHAT MAKES US SUCCESSFUL
There are companies that have technological advantages, superior sourcing abilities, protected territories or some other unique element that gives them an edge over their competitors, but in general, if you look at the most successful companies in any service industry, there is one simple factor that makes them great at what they do – their people. The real estate transaction industry is no different. In fact, if you think about it carefully, the real estate transaction industry is one of the last true apprenticeship programs in the U.S. There is no college or technical school program that teaches “loan processing” or “purchase money settlements”. The people who work in the real estate transaction industry were all trained by somebody, and by working alongside an experienced person, they developed skills and abilities. The branch managers for Insight have extensive experience – our average experience level is twenty years. In Virginia, that average is closer to twenty five years. What this means to our clients is that we have the repetitions and experience to handle any transaction and its associated challenges.
ABOUT OUR PRODUCT
There are quite a few title and settlement companies that rely on outsourced workers. It is actually a lot more common than you might imagine. A lot of companies in Virginia rely on one company that provides title work and underwriting services by utilizing non-American workers half a world away. The work product is in theory cheaper and faster, as this company works opposite our work day, so at night they are abstracting title notes and typing title reports and downloading information via the web. This is not a political jab at outsourcing, but rather a statement of fact. Insight uses local professionals to perform the work that we need, title searches for example, and then we perform our diligence and analysis (underwriting is the technical term) at our center in Yorktown, VA. All of our title work is performed by local professionals who are licensed, bonded, and insured. This is true regardless of where your property is located – if it is in Alliance, Ohio then the search will be performed by a licensed title searcher who specializes in servicing that area.
Insight Title and Settlement Services relies on Chicago Title as our our Underwriter for title insurance. Chicago Title is owned by Fidelity National Financial. Visit their sites: